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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which practice BEST suggests an organization ' s commitment to providing care that is patient- and family- centered?

A) Preserving patient confidentiality with a code word
B) Addressing the patient ' s definition of family
C) Extending visitation hours for critically ill patients
D) Ensuring employee participation on patient experience quality committees

2. Which is the BEST example of an empathetic statement by a physician?

A) " I know just how you feel. "
B) " We will order three more tests to confirm what I am thinking. "
C) " Now, now, don ' t jump to conclusions. "
D) " You sound worried; others facing this feel a lot like you do. "

3. Which of the following BEST illustrates that a process change has worked?

A) Interviews with staff
B) Process flowcharts of the before process
C) Data showing significant change
D) Process flowcharts of the after process

4. Which term BEST describes the ethnographic approach of data collection?

A) Shadowing
B) Guided tour
C) Focus group
D) Mystery shopping

5. Which is the BEST method for reviewing patient experience survey results and identifying the appropriate indicators for targeted improvement work?

A) Intervene with survey items that are ranked the lowest in relation to the peer group.
B) Work with unit or practice leaders and ask them which indicators they want to work on.
C) Use a priority index or correlation analysis to identify indicators for intervention.
D) Identify the lowest scoring survey items and determine interventions for improvement.

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