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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A) To ensure that the patient is safe
B) To advocate for the patient
C) To make decisions for the patient
D) To provide care for the patient

2. Which approach BEST demonstrates meaningful partnership with patients and families in organizational improvement?

A) Using only complaint data as the organization's patient voice
B) Including patient and family advisors as ongoing members of improvement and design work from planning through evaluation
C) Limiting patient participation to annual recognition events
D) Asking patients to react to a completed solution after leadership has already approved it

3. Which is the MOST important element to consider when selecting a patient experience survey vendor for an organization?

A) Use of externally validated and reliable survey instruments
B) Ability to provide reliable longitudinal data
C) Use of the vendor by competitors
D) Pricing of the vendor ' s services

4. Patient Experience Mapping identifies the ideal state defined by which of the following four dimensions of care?

A) Patient assessment of safety, access to care, availability of information, and patient engagement
B) Patient assessment of outcomes, physical environment, communication, and family/care partner participation
C) Patient perceptions on quality of care, communication, physical environment, and emotional support
D) Patient perceptions of process efficiency, access to care, patient engagement, and presence of teamwork

5. The patient and family advisory council (PFAC) of a large healthcare institution is asked to give input on the design of a new ICU. Using experience-based co-design, it would be best for the PFAC to focus its energies on which component FIRST?

A) Aesthetics of experience, focusing on usability
B) Structure, focusing on building construction
C) Performance, focusing on functionality
D) Engineering, focusing on reliability and safety

Solutions: