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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A. Create various help channels in Slack for users to submit their requests.
B. Communicate an immediate response timeline to ensure user requests are attended to.
C. Assign employees to monitor help channels and answer users' questions.
D. Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.

Question 2

Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A. Convert guests to full members.
B. Collaborate with guests via a Slack Connect channel.
C. Enable the option to bypass SSO for guests.
D. Convert guests to multi-channel guests.

Question 3

You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A. Users cannot use channels while the workspace is being migrated, but can still direct message each other.
B. Users are deactivated at the org level, but can still access the migrating workspace.
C. Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
D. Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.

Question 4

You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A. An ice-breaker asking participants what kind of music they play at their desk.
B. A multiple-choice knowledge check question about the benefits of threads.
C. A poll asking participants if they prefer Slack, Teams or email.
D. A huddle about the participants' favorite remote work tips.

Question 5

What is the Slack best practice for managing client engagement and collaboration in projects?

A. Add clients to your Slack instance as guests to work together in one channel.
B. Encourage use of email because the client may be new to Slack.
C. Create a Slack Connect channel that connects all team members for project collaboration.
D. Only add project team members to the Slack Connect channel when they request to be added.

Solutions: