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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
B) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
C) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
D) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.

2. You are hosting a Slack training for your client, Elevated Enterprises, who just completed their grid migration. To prepare for the training session, you created a Slack training channel but did not invite any participants because the first activity in your session will be for them to search for and join the channel. At the start of the session, you realize that some attendees are not able to find and join the channel by searching for the channel name in the search bar, while others are able to search and join the channel with no issue.
What is the most likely reason some users can find and join the training channel while others cannot?

A) The channel is private.
B) The channel is public but in a workspace that not all users belong to.
C) The users have accidentally filtered their search results.
D) The users have not enabled Slack Connect.

3. During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A) The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
B) The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
C) Org-wide channels cannot be adopted across the company.
D) The marketing team will require its own Slack support process.

4. What is one possible reason a client would pursue a grid migration?

A) To enable a common set of policies & settings for all workspaces in a grid
B) To be able to use Slack Connect with external organizations
C) To migrate one grid instance into another grid instance
D) To enable Slack workflows and integrations

5. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Create various help channels in Slack for users to submit their requests.
B) Communicate an immediate response timeline to ensure user requests are attended to.
C) Assign employees to monitor help channels and answer users' questions.
D) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.

Solutions: