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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

A company wants to use Marketing Cloud to send customer electronic receipts that originate from its point of sale (POS) system. The company has a need for the receipt to be sent no more than 10 minutes after purchase and would like to track all email sends that are being placed to that customer, The Marketing Cloud Contact Key should be the Service Cloud Contact ID.
What solution should a Solution Architect recommend to achieve this need?

A. Make an API call from the POS to Marketing Cloud to send the electronic receipt and then call Service Cloud to add the customer if they do not exist. Use an automation in Marketing Cloud nightly to remove any duplicate contacts that may be introduced with Marketing Cloud Connect.
B. Make an API call from the POS to Service Cloud to add the customer if they do not exist; leverage a custom object to send details to Marketing Cloud via Marketing Cloud Connect and synchronized data sources to send the electronic receipt.
C. Make an API call from the POS to Service Cloud to retrieve the Service Cloud Contact ID. If the customer does not exist, submit a POST to Service Cloud to create the Contact ID, then send the Contact ID to Marketing Cloud via an API to send the electronic receipt.
D. Make an API call from the POS to Marketing Cloud te send the electronic receipt. No call is required to Service Cloud to fetch the Contact IO as this information is already available at the POS.

Question 2

A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

A. Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.
B. With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.
C. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.
D. Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.

Question 3

A company currently provides service to its customers using a call center and spreadsheets, Because of the lack of systems, there is no ability to track how successful agents are. In addition, the ordering system cannot be easily accessed by service agents, costing valuable time and hurting customer satisfaction.
What should a Solution Architect say to convince the company to shift to a connected B2C Solution approach?

A. Agents' success rates will be better measured after helping the company define ROI KPIs together.
B. Agents will have a better interface using Service Cloud and B2C Commerce with Heroku.
C. Agents will have easy access to customer data to provide a better service experience when customers call in.
D. Agents can utilize SSO to launch an 'Order on Behalf of' storefront experience within the B2C Commerce UI.

Question 4

A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers

A. Use a Salesforce record ID as a single unique identifier to apply across channels and clouds
B. Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud
C. Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud
D. Set tracking site preference for each storefront

Question 5

A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers

A. Marketing Cloud Installed Package
B. Marketing Cloud Connect for Service to Marketing Cloud
C. 82C Commerce storefront
D. Service Cloud for support of coupons and redemption management
E. B2C Commerce cartridge to call Marketing Cloud APIs

Solutions: