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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

A) Mobile Connect lacks integration with the service agent console without Digital Engagement
B) Social Studio is limited to listening to social channel and not responding
C) Social Studio does not support 1:1 messaging on the apps listed in the scenario
D) Mobile Connect only supports outbound messaging in selected countries

2. Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org.
Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only.
What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?

A) Build a custom solution to view the ERP Invoice records in Salesforce
B) Use Change Data Capture to sync Invoice records
C) Use Salesforce Connect/External Objects (with custom Apex adapters)
D) Use Platform Events to sync Invoice record changes

3. A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints.
Which two products can leverage Salesforce content without custom integration?
Choose 2 answers

A) Marketing Cloud
B) B2C Commerce
C) Experience Cloud
D) Service Cloud

4. A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

A) The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.
B) To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.
C) Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.
D) Full access (full) scope will request access to all accessible data that the third-party provides.

5. Universal Containers is currently using B2C Commerce and Service Cloud for its commerce and service needs. A new CMO has recently Joined and has asked why there is such a strong disconnect between all their marketing systems and their commerce tool. They do not want to force a new marketing too* on all the business units but they do want all of them integrated, with commerce underlying all.
Which recommendation can a Solution Architect make that will work with their existing technology investments'

A) Recommend CDP to replace their existing marketing tools and maintain a single view into commerce with the Commerce CDP Connector
B) Recommend CRM Analytics to integrate with their existing marketing data sources and create a single view of the customer with the B2C Commerce Connector
C) Recommend Marketing Cloud to integrate with their existing marketing tools and provide a single view into commerce with the B2C Commerce APIs
D) Recommend CDP to integrate with their existing marketing tools and create individual profiles into commerce with the Commerce COP Connector

Solutions: