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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What are key success factors in message solving? (Choose two)

A) Work without additional help.
B) Solve the customer's issue - no more and no less.
C) At first, try to guess.
D) Put yourself in the customer's shoes.

2. Why are SAP Notes important for message handling? (Choose two)

A) They allow customers to help themselves.
B) SAP Notes inform customers about strategy.
C) They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
D) An SAP Note can only be released after dual control.

3. You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)

A) SM31
B) SPRO
C) SE11
D) SM30

4. What are the characteristics of a perfect customer message? (Choose two)

A) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
B) The reporter has selected the correct SAP support center.
C) The problem description is a summary.
D) The message refers to only one problem.

5. Which of the following objects can be analyzed in the Object List of the Object Navigator (SE80)? (Choose two)

A) The data objects used by the program.
B) The Include programs of the program (for example, Top-Include).
C) The database tables that are accessed by the program.
D) The authorizations required to execute a program.

Solutions: