Exam Name: ITIL Foundation (Version 5)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Instant Download Peoplecert : ITILFNDv5
Check Updated on: Nov 09, 2026
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Product and Service Management | 17% | - Partners and Suppliers - Organizations and People - Holistic approach and interdependencies - Information and Technology - Value Streams and Processes |
| ITIL Value System | 20% | - Service Value Chain activities - Governance - Continual improvement - Guiding Principles (7 principles and application) - Management Practices overview |
| Digital Product and Service Management Concepts | 18% | - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty |
| ITIL Management Practices | 28% | - Technical Management Practices
|
| Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which option is CORRECT in the context of a digital product and a digital service?
- A. A digital product replaces the need for services
- B. A digital service is limited to internal IT systems
- C. A digital service is independent of a digital product
- D. A digital service enables value through the use of digital products
Correct Answer: D 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
What is a value stream?
- A. A series of steps an organization undertakes to enable value for consumers through management of products and services
- B. A set of organizational resources and capabilities to achieve an objective
- C. A tangible or intangible deliverable of an activity
- D. A configuration of an organization's resources designed to offer value for a consumer
Correct Answer: A 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
What enables the digital product and service management activities of an organization?
- A. Value stream steps
- B. Value chain
- C. Management practices
- D. Vision and operating model
Correct Answer: C 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
What is the MAIN purpose of value stream mapping in an organization?
- A. To control external stakeholders directly
- B. To automate service monitoring
- C. To identify and prioritize improvement opportunities
- D. To enhance and support management practices
Correct Answer: C 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
What is service quality most concerned with?
- A. How well a service meets agreed requirements and expectations
- B. The social responsibility of a service provider
- C. How quickly incidents are resolved
- D. The speed of service development
Correct Answer: A 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
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