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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which activity is MOST closely associated with the monitoring and event management practice?

A) Defining service warranties
B) Authorizing service changes
C) Detecting meaningful state changes
D) Prioritizing user requests

2. What should be the FIRST step in investigating a problem that was identified by reactive problem identification?

A) Understand which configuration items may have errors
B) Submit a change request to resolve the problem
C) Create a known error
D) Look for a way to solve the problem

3. How can partners and suppliers support the 'service desk' practice?

A) By providing problem management tools
B) By reducing the need to customize the IT services
C) By advising on how to build the team and implement an information system
D) By outsourcing the development of IT services

4. A service provider has been utilizing some monitoring and event management capabilities for years, but never had an integrated approach to the practice. Different teams use different monitoring tools to detect and handle events in their areas of responsibility. What should be the FIRST step for the service provider to establish and automate an integrated monitoring and event management practice?

A) Use machine learning to detect event patterns
B) Define a strategy for monitoring and event management
C) Use artificial intelligence to make sense of ambiguous events
D) Ensure decentralized monitoring across the technical teams

5. What TWO requirements are important when selecting a third-party tool to support problem management?
1. Cross team collaboration
2. Changeable impact or categorization
3. Known error records not the same as problem records
4. Problems automatically closed when related incidents are closed

A) 4 and 1
B) 2 and 3
C) 1 and 2
D) 3 and 4

Solutions: