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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer has a single Service level Agreement and applies the service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be upgraded to include an External Ticket Number custom field only when the logged in contact has a Service level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request?

A) Use the "FormSubmit" widget.
B) Use the "FormInput" widget.
C) Use the "Conditional" tag with an "sla" attribute.
D) Use the "FormInputCustom" widget.
E) Use the "Field" tag with the "name" attribute.

2. During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement?

A) Remove the "Home page" navigation option from the template file.
B) Upgrade the site.css file to remove references to the Home page.
C) Delete the home.php file from the customer portal site.
D) Update the config verb CP_Login_URL
E) Update the config verb CP_HOME_URL.

3. Identify the three options available on the deployment screen in customer portal.

A) Promote
B) Production
C) Stage
D) Develop
E) Rollback

4. You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesman to update record in this custom object.
What two settings in the "Salesmen" profile have to be updated to allow them access?

A) Custom Objects Tab: select the Read check box for package Name "CO" and object Name "Salesman".
B) Sales Tab: select the Edit check box opportunities.
C) Service Tab: select the Add/Edit check box for incidents.
D) Add a workspace for the Salesmen custom object.
E) Update the workspace for Opportunities.
F) Contacts Tab: Select the Edit check box for Sales.
G) Custom Objects Tab: select the update check box for package Name "CO" and object name "Salesmen"

5. Your customer has over a thousand answers in their knowledgebase.
The keyword search report shows that some end customers are searching, using a misspelled word returning zero results.
The client does not want to edit all the answers to fix this situation.
Choose the option that will fix your customer's issue.

A) Add the misspelled words to the answer keyword.
B) Add the misspelled words to a custom field.
C) Add the misspelled words to the alias file.
D) Add the misspelled words to the stop word list.

Solutions: