High Quality and Less Time Consuming

Our 1Z0-465 test material can help you focus and learn effectively. You don't have to worry about not having a dedicated time to learn every day. You can learn our 1Z0-465 exam torrent in a piecemeal time, and you don't have to worry about the tedious and cumbersome learning content. We will simplify the complex concepts by adding diagrams and examples during your study. By choosing our 1Z0-465 test material, you will be able to use time more effectively than others and have the content of important information in the shortest time. Because our 1Z0-465 exam torrent is delivered with fewer questions but answer the most important information to allow you to study comprehensively, easily and efficiently. In the meantime, our service allows users to use more convenient and more in line with the user's operating habits, so you will not feel tired and enjoy your study.

Advanced Evaluation System

Our evaluation system for 1Z0-465 test material is smart and very powerful. First of all, our researchers have made great efforts to ensure that the data scoring system of our 1Z0-465 test questions can stand the test of practicality. Once you have completed your study tasks and submitted your training results, the evaluation system will begin to quickly and accurately perform statistical assessments of your marks on the 1Z0-465 exam torrent. In a matter of seconds, you will receive an assessment report based on each question you have practiced on our 1Z0-465 test material. The final result will show you the correct and wrong answers so that you can understand your learning ability so that you can arrange the learning tasks properly and focus on the targeted learning tasks with 1Z0-465 test questions. So you can understand the wrong places and deepen the impression of them to avoid making the same mistake again.

Efficient Service

Our 1Z0-465 test questions provide free trial services for all customers so that you can better understand our products. You can experience the effects of outside products in advance by downloading clue versions of our 1Z0-465 exam torrent. In addition, it has simple procedure to buy our learning materials. After your payment is successful, you will receive an e-mail from our company within 10 minutes. After you click on the link and log in, you can start learning using our 1Z0-465 test material. You can download our 1Z0-465 test questions at any time. If you encounter something you do not understand, in the process of learning our 1Z0-465 exam torrent, you can ask our staff. We provide you with 24-hour online services to help you solve the problem. Therefore we can ensure that we will provide you with efficient services.

Having more competitive advantage means that you will have more opportunities and have a job that will satisfy you. This is why more and more people have long been eager for the certification of 1Z0-465. There is no doubt that obtaining this 1Z0-465 certification is recognition of their ability so that they can find a better job and gain the social status that they want. Most people are worried that it is not easy to obtain the certification of 1Z0-465, so they dare not choose to start. We are willing to appease your troubles and comfort you. We are convinced that our 1Z0-465 test material can help you solve your problems. Compared to other learning materials, our products are of higher quality and can give you access to the 1Z0-465 certification that you have always dreamed of. Now let me introduce our 1Z0-465 test questions for you. I will show you our study materials.

DOWNLOAD DEMO

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be place.
-All incidents received will via a web from that your customer manages which is automatically forwarded to the Oracle Rightnow CX Service mail server. -All incident data will be formatted exactly in the same manner in each email using the following
format: -Last Name -First Name -Product -Serial Number -Question
Requirements:
-Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents. -If the serial number is greater than 500000 set the value of the custom field "Risk Management"
Yes. -Capture the "Product" field from the email and populate the product in the incidents.prod_id field. -Capture the Last and First names from the email and populate the product contact.last_name
and contacts.first_name fields. -Create tabs for each product linking to the product information page on your customer's web site. -Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify the three requirements that are met using standard product features within the workspace.

A) Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
B) Capture the Last and First names from the email and populate the product in the contact.last_name and contacts.first_name fields.
C) Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.
D) Create tabs for each product linking to the product information page on the customer's web site.
E) If the serial number is greater than 500000 set the value of the custom field "Risk management" = Yes
F) Create a tab with "Risk management" data consisting of custom fields and custom object data, and hide it from all standard agents.

2. Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.
Which two options should be used to configure the Navigation Set for these team leads?

A) Keep the default Configuration items in the Configuration pane and let the profile handle this.
B) Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.
C) Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.
D) Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.

3. A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for the follow up: #120728000001
A member of your support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it."
Which two actions will allow you to identify the correct message base item if you do not know which message base you need to edit?

A) Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
B) Submit an incident to customer care.
C) Look for the message in the receipt email body.
D) Run a message base report and search for the text string you want to change.

4. Identify the three options available on the deployment screen in customer portal.

A) Promote
B) Production
C) Stage
D) Develop
E) Rollback

5. Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.
Select the two statements that would satisfy these requirements.

A) Use the product field to identify the services and an incident custom field to identify the customer's incident type of help.
B) Use the product field to identify the services and the category field to identify the customer's incident type of help.
C) Use the category field to identify the customer's incident type of help, and an incident custom field to identify the services.
D) Use the product field to identify the services and the disposition field to identify the customer's incident type of help.

Solutions: