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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A) Demarcation.
B) Motivation.
C) Value.
D) Customer Responsiveness.

2. Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:

A) Service Items, Purchase Order numbers and total contract value.
B) Sales organisation, distribution channel and payment terms.
C) CaPM; F&C and CT head contact details.
D) Contract start and end date, SLA and service items.

3. What is the main financial management activity performed by the Care Program Manager?

A) Overall customer Profit and Loss responsibility.
B) Overall Care Profit and Loss responsibility.
C) Overall services Profit and Loss responsibility.
D) Overall account Profit and Loss profitability.

4. Who provides engineering resources to Care?

A) Care Program Manager.
B) Care Head.
C) Stream Managers.
D) Project Manager.

5. In which document are the methods of working between PS and Care defined?

A) CaPM Handbook.
B) Care Plan.
C) Care Internal Monthly Report.
D) Care Services - Professional Services Technical Support Co-operation Model.

Solutions: