Exam Name: SDM Certification - PS NSOP
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network Optimization and Troubleshooting | - Problem diagnosis
|
| Operational Procedures and Best Practices | - Operational standards
|
| Customer Service and Communication | - Service delivery
|
| Network Service Operations Fundamentals | - Service operation principles
|
| Performance and Service Monitoring | - Performance monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
What are the key functions for an FM Manager
- A. Performance Monitoring and reporting, OLA Management, Work Order handling
- B. OLA & KPI handling, Work Order Management, reporting
- C. SLA & OLA handling, reporting,
- D. Trouble Ticket Management, SLA & KPI handling, Alarm Monitoring Management
Correct Answer: D 🗳️
To improve our competences we can use three different learning methods: Training on the job, learning from others, Formal training/courses. What is the recommended split in NSN?
- A. Training on the job 10%, learning from others 20% and formal training/courses 70%.
- B. Training on the job 20%, learning from others 70% and formal training/courses 10%.
- C. Training on the job 70%, learning from others 20% and formal training/courses 10%.
- D. Training on the job 50%, learning from others 10% and formal training/courses 40%.
Correct Answer: C 🗳️
You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?
- A. Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
- B. Clearly defined SOR with customer written into the contract.
- C. Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.
- D. Clearly defined SLA's and SOR with achievable MTBF KPI commitments.
Correct Answer: C 🗳️
You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?
- A. Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
- B. GNOC provide the NOC and Technical Support with small team of experts based in country.
- C. Employ contractors in local NOC and Field to fill the competence gap.
- D. A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
Correct Answer: B 🗳️
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You are asked to improve the overall capability level of Fault Mgt managers. Which will achieve the BEST result?
- A. Host a 'Boot camp' for FM in each region with an experienced OD to manage.
- B. Have FM Managers swap roles with others in the region.
- C. Host an annual FM Manager Development Program with a mixture of experts and other levels of competence from across the organization to run workshops focused on resolving real case issues.
- D. Utilise the business line Centre of Excellence (COE) to set up a capability transfer workshop in each region.
Correct Answer: C 🗳️
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