ITIL Foundation (Version 5): ITIL-5-Foundation Exam


"ITIL Foundation (Version 5)", also known as ITIL-5-Foundation exam, is a ITIL Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 80 Q&As to your ITIL-5-Foundation Exam preparation. In the ITIL-5-Foundation exam resources, you will cover every field and category in ITIL Foundation Level Certification helping to ready you for your successful ITIL Certification.

  • Exam Code: ITIL-5-Foundation
  • Exam Name: ITIL Foundation (Version 5)
  • Total Questions: 80

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 2
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 3
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Topic 4
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 5
  • The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 6
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Topic 7
  • ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Topic 8
  • ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

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ITIL Foundation (Version 5) Sample Questions:

What is the purpose of the ITIL AI Capability Model ?

  • A. To describe how service providers, service consumers, and other parties interact with AI to co-create value
  • B. To measure the performance of AI-enabled services against predefined service levels
  • C. To describe how organizations can assess and develop capabilities for effective use of AI
  • D. To prescribe specific AI technologies required for service development and management
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Which dimension of product and service management focuses on implementing a system of rules, policies, and standards to manage data assets?

  • A. Partners and suppliers
  • B. Information and technology
  • C. Value streams and processes
  • D. Organizations and people
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Which type of risk is imposed on consumers by a service?

  • A. Failure of hardware owned and managed by the consumer
  • B. Lack of staff availability in the consumer organization
  • C. The service provider ceasing to operate
  • D. Requirement for consumer staff training to use the service effectively
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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When applying the "collaborate and promote visibility" principle to an organization's initiative, which is NOT a necessary action?

  • A. Communicating information about the initiative to other parts of the organization
  • B. Ensuring everyone involved in the initiative agrees about it before initiating
  • C. Considering different methods of communication for the different audiences
  • D. Making decisions about the initiative on visible data
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Which is the purpose of the "transition" activity?

  • A. To ensure continual alignment of the product roadmap with the needs of service consumers
  • B. To seamlessly introduce new products into operational environments
  • C. To create prototypes and specifications for products and services
  • D. To develop, integrate, and test digital products
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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