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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. What is IBM's market position in ECM?

A) Number 2 with 5% market share
B) Number 4 with 2% market share
C) Number 1 with 13% market share
D) Number 3 with 3% market share

2. How does Case Manager uniquely provide the best solution platform that integrates with ECM?

A) All of the above.
B) Case Manager is built and based on the industry standard content management API called CMIS.
C) Case Manager provides special user interfaces to deal with documents
D) Case Manager uses the IBM Content Navigator framework

3. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your CSRs need Case Management?
B) How do CSRs access all information necessary to respond to customer questions?
C) How do CSRs do scanning of documents today?
D) Do your Customer Service Reps (CSRs) need workflow to respond to customers?

4. Customers that require Social Tools like blogs and wikis and Back-office ECM solutions also need:

A) IBM WebSphere Portal
B) IBM Connections Enterprise Content Edition
C) IBM Connections Content Manager
D) IBM Content Navigator

Solutions: