IBM Application Integration Middleware L1 Support Application Development: C9510-526 Exam
"IBM Application Integration Middleware L1 Support Application Development", also known as C9510-526 exam, is a IBM Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 55 Q&As to your C9510-526 Exam preparation. In the C9510-526 exam resources, you will cover every field and category in WebSphere Certification helping to ready you for your successful IBM Certification.
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IBM C9510-526 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IBM Support Tools & Resources | 30% | - IBM Support Assistant (ISA) - Assist On Site (AOS) - Knowledge Base & Entitlement Systems |
| Topic 2: Application Integration Middleware Fundamentals | 25% | - WebSphere Integration Architecture - Basic Troubleshooting Concepts - Common Integration Patterns |
| Topic 3: Customer Communication & Service Standards | 10% | - Follow-up & Resolution Communication - Effective Customer Interaction |
| Topic 4: Support Processes & PMR Management | 35% | - Severity Levels & Escalation Procedures - Problem Management Record (PMR) Lifecycle - Documentation & Case Handling Standards |
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
What is the encryption level and method that is used by Assist On-site (AOS)?
- A. 64-bit Advanced Encryption Standard (AES)
- B. 128-bit Advanced Encryption Standard (AES)
- C. 256-bit Triple Data Encryption Standard (DES)
- D. 128-bit Data Encryption Standard (DES)
Correct Answer: C 🗳️
While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?
- A. the ID of the L1 Support professional
- B. nothing; leave it empty to avoid any confusion
- C. the ID of the L2 support professional
- D. the Owner ID of the other PMR
Correct Answer: A 🗳️
A L1 support professional has received an email to their personal Lotus ID, there were no other addressees. The customer used the external Bluepages to find the email address. The email indicates that this problem has now become critical to their business. The Problem Management Record (PMR) is with L2 support.
What action should the L1 support professional take?
Copy the information from the email into a PMR update, contact the customer and ask them to use the ECuRep mail address, and:
- A. Call Generate a new Severity 2 secondary PMR onto the L1 queue
- B. Call Generate a new Severity 2 secondary PMR onto the L2 queue.
- C. ask the customer to provide a 24x7 contact. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
- D. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
Correct Answer: D 🗳️
A L1 support professional needs to assist the customer in collecting log files. Which is the best state of Assist on Site (AOS) to do this?
- A. take over / full control
- B. shared keyboard and mouse
- C. chat only
- D. view only
Correct Answer: A 🗳️
Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?
- A. Target
- B. Transaction data
- C. Transfer
- D. Test Case
Correct Answer: D 🗳️
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