Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AICC Solution Overview | 20% | - Basic concepts and positioning of AICC - Typical application scenarios and value - Architecture and components of AICC solution |
| AICC Product Knowledge | 30% | - UAP (Unified Agent Platform) features and specifications - CTI, IVR, recording and other core modules - Integration with third-party systems (CRM, billing, etc.) - ICD (Intelligent Call Distributor) principles and functions |
| AICC Solution Design | 25% | - High availability and disaster recovery design - Requirement analysis and solution planning - Capacity planning and network design - Security and compliance considerations |
| Presales Capability and Case Analysis | 25% | - Common questions and solutions - Solution proposal and quotation preparation - Typical project cases and best practices - Competitive analysis and differentiation |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Which AICC feature allows an interaction to be routed based on the customer's estimated value or potential value to the business?
- A. Time-Based Routing
- B. Skills-Based Routing
- C. Circular Routing
- D. Value-Based Routing
Correct Answer: D 🗳️
When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?
- A. The brand of the agent's headset.
- B. The overhead of VPN tunneling and the potential for packet loss on the home internet connection.
- C. The time of day the agent works.
- D. The operating system of the agent's computer.
Correct Answer: B 🗳️
What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?
- A. It reduces the cost of hardware.
- B. It makes the IVR prompts sound clearer.
- C. It eliminates the need for a SIP trunk.
- D. It simplifies integration with third-party systems and enables the creation of custom applications.
Correct Answer: D 🗳️
In the context of AICC and SIP integration, what is the primary purpose of a Session Border Controller (SBC) in a security-focused design?
- A. To act as a firewall for SIP/VoIP traffic, preventing topology hiding and mitigating SIP-based attacks.
- B. To replace the need for a CTI server by handling call control directly.
- C. To provide load balancing exclusively for IVR media servers.
- D. To increase the audio codec bandwidth for better voice quality.
Correct Answer: A 🗳️
When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?
- A. To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
- B. To replace the existing ACD immediately.
- C. To convert analog agent phones to IP phones.
- D. To act as the new CTI server.
Correct Answer: A 🗳️
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