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HCSP-Presales-Service(AICC) V1.0: H21-287_V1.0 Exam
"HCSP-Presales-Service(AICC) V1.0", also known as H21-287_V1.0 exam, is a Huawei Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 132 Q&As to your H21-287_V1.0 Exam preparation. In the H21-287_V1.0 exam resources, you will cover every field and category in Huawei-certification Certification helping to ready you for your successful Huawei Certification.
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AICC Solution Overview | 20% | - Typical application scenarios and value - Architecture and components of AICC solution - Basic concepts and positioning of AICC |
| AICC Solution Design | 25% | - Requirement analysis and solution planning - Security and compliance considerations - Capacity planning and network design - High availability and disaster recovery design |
| Presales Capability and Case Analysis | 25% | - Competitive analysis and differentiation - Common questions and solutions - Solution proposal and quotation preparation - Typical project cases and best practices |
| AICC Product Knowledge | 30% | - Integration with third-party systems (CRM, billing, etc.) - UAP (Unified Agent Platform) features and specifications - ICD (Intelligent Call Distributor) principles and functions - CTI, IVR, recording and other core modules |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?
- A. Customer Satisfaction (CSAT) score
- B. Number of calls per agent
- C. Average Handle Time (AHT)
- D. Agent occupancy rate
Correct Answer: A 🗳️
What is the key difference between "G.711" and "G.729" audio codecs?
- A. G.711 is used for recording, and G.729 is used for live calls.
- B. G.729 is the standard for video calls, while G.711 is for audio only.
- C. There is no significant difference.
- D. G.711 provides higher audio quality but uses more bandwidth, while G.729 uses less bandwidth with slightly lower quality.
Correct Answer: D 🗳️
The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.
- A. True
- B. False
Correct Answer: A 🗳️
Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?
- A. Call Barging
- B. Call Recording
- C. Silent Monitoring
- D. Call Coaching (Whisper)
Correct Answer: D 🗳️
When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?
- A. To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
- B. To replace the existing ACD immediately.
- C. To convert analog agent phones to IP phones.
- D. To act as the new CTI server.
Correct Answer: A 🗳️
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