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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

Question 1

A management unit is required for managing scheduling and adherence tracking for specific agent groups within a business unit.
Response:

A. True
B. False

Question 2

In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management?
(Choose two)
Response:

A. Directly adjusting future agent schedules
B. Modifying forecast data for future adherence planning
C. Analyzing adherence at specific times of day
D. Identifying recurring non-adherence trends

Question 3

When setting up a work plan, which setting allows you to configure shift activities?
Response:

A. Shift Configurator
B. Schedule Editor
C. Work Plan Editor
D. Activity Code Manager

Question 4

In workforce management, what is a business unit?
Response:

A. A temporary team assigned to special projects
B. The primary organizational entity for managing work plans and schedules
C. An individual employee's work schedule
D. A group of departments handling separate tasks

Question 5

What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:

A. 50
B. 150
C. 25
D. 100

Solutions: