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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What type of metrics can be viewed in an Action Map Report?
Response:

A) Call duration and hold time
B) Agent logins and shift adherence
C) Offer impressions, acceptances, and conversion rate
D) Bot-to-agent transfer count

2. Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

A) Excel (XLSX)
B) PDF
C) HTML
D) PowerPoint

3. Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

A) Offer impressions
B) Agent login times
C) Conversion events
D) Outbound email responses

4. Which type of visitor data is displayed alongside interaction history for agents?
Response:

A) Agent scoring rubrics
B) CRM integration logs
C) Visitor's full browsing history from all domains
D) Session-based attributes and behaviors

5. Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A) Web messaging
B) Agent-initiated callbacks
C) Agentless email notifications
D) Instagram DM

Solutions: