EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018: ITSM18FB Exam
"EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018", also known as ITSM18FB exam, is a EXIN Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 0 Q&As to your ITSM18FB Exam preparation. In the ITSM18FB exam resources, you will cover every field and category in Exin Certification Certification helping to ready you for your successful EXIN Certification.
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EXIN ITSM18FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ISO/IEC 20000:2018 Standard Overview | - Requirements for service management system (SMS) - Structure and purpose of ISO/IEC 20000 |
| Topic 2: Continuous Improvement | - Monitoring and measurement of IT services - Continual service improvement (CSI) principles |
| Topic 3: IT Service Management Principles | - Value creation through IT services - Overview of IT service management concepts - Service lifecycle concepts |
| Topic 4: Service Management System (SMS) Processes | - Service delivery processes
|
| Topic 5: Planning and Implementing SMS | - Implementing and improving ITSM processes - Planning a service management system |
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