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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process will regularly analyze incident data to identify discernible trends?

A) Change management
B) Event management
C) Service level management
D) Problem management

2. What BEST defines roles and responsibilities in relation to process and activities?

A) Human resource model
B) Service model
C) Configuration baseline
D) RACI matrix

3. The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A) People, process, products, partners
B) People, process, partners, performance
C) Performance, process, products, plans
D) People, products, plans, partners

4. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Technical management
B) Urgent change authority
C) Urgent change board
D) Emergency change advisory board

5. Which is the CORRECT list of metrics to support CSI activities?

A) Business, service and technology
B) Technology, customer and business
C) Process, technology and service
D) Customer, business and process

Solutions: