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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question 1

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A. Perform an activity
B. Manage an activity
C. Be kept up-to-date on the progress of an activity
D. Be accountable for the outcome of an activity

Question 2

Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A. 1, 3 and 4 only
B. 2, 3 and 4 only
C. 1, 2 and 4 only
D. 1, 2 and 3 only

Question 3

Which process would you MOST expect to be involved in the management of underpinning contracts?

A. Service catalogue management
B. Release and deployment management
C. Change management
D. Supplier management

Question 4

Which process is responsible for providing the rights to use an IT service?

A. Request fulfillment
B. Change management
C. Access management
D. Incident management

Question 5

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A. To ensure that a service can be managed and operated in accordance with constraints specified during design
B. To design and develop capabilities for service management
C. To provide good-quality knowledge and information about services
D. To plan the resources required to manage a release

Solutions: