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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

A) Deploy a chatbox to address common questions.
B) Create a public ''announcement only' group for moderators to address commonquestions.
C) Create an FAQ rich text component on the Home page.
D) Create an FAQ Knowledge article.
E) Enable Chatter Questions to encourage peer-to-self-service

2. Universal Containers (UC) wants to build a product registrationsite to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?

A) Save theflow with the "System Context Without Sharing-Access All Data" option.
B) Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
C) Assign a single screen to multi-step flow and give the guest user access via page layout.
D) Convert multi-step flow into individual flows and give the guest user access to each flow separately.

3. Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers

A) Guest user can't be members of public groups or queues.
B) Guest user can't records via manual existing records
C) Guest user external organization-wide default are always set to Private.
D) Guest user external organization-wide defaults are always set to Public.
E) Guest user can't access records via manual sharing

4. Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?

A) Site Builder
B) ExperienceBundle
C) Lightning Builder
D) Experience CloudScript Master

5. Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communicationpreferences.
Mow should CK help compile these preferences?

A) Create a Lightning Bolt solution with a template and a login flow to gather the preferences.
B) Build a Service Console to gather the preferences.
C) Use the standard Preferences Chatbot to gather the preferences.
D) Create a Lightning Bolt solution that already includes all the preferences.

Solutions: