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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

A) Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.
B) One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
C) Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.
D) One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.

2. When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is untrue?

A) No physical reservation call is used to reserve the agent for the outbound contact.
B) Call progress analysis is performed in the Cisco IOS Voice Gateway, not the dialer.
C) SIP Phones must be configured in Cisco Unified Communications Manager for each dialer port.
D) Mobile agents must use the nailed-up connection option.

3. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.
B) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
C) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
D) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.

4. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) MTP resources
B) PSTN gateway trunks
C) IVR ports
D) agents

5. In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

A) Cisco ICM Peripheral Gateway
B) Cisco ICM Administration Client
C) Cisco ICM Logger
D) Cisco ICM Call Router

Solutions: