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Unified Communications Contact Center Express Implementation(UCCX): 642-165 Exam
"Unified Communications Contact Center Express Implementation(UCCX)", also known as 642-165 exam, is a Cisco Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 186 Q&As to your 642-165 Exam preparation. In the 642-165 exam resources, you will cover every field and category in Others Certification helping to ready you for your successful Cisco Certification.
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Cisco 642-165 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Agent and Supervisor Desktop Configuration | - Agent skills and team configuration - Call distribution and queues - Cisco Agent Desktop (CAD) configuration |
| Troubleshooting and Maintenance | - Common deployment issues - System logs and diagnostics - Performance monitoring |
| UCCX Architecture and Components | - High availability and redundancy concepts - Cisco Unified Contact Center Express system architecture - Integration with Cisco Unified Communications Manager (CUCM) |
| Installation and Initial Configuration | - UCCX installation process and prerequisites - Licensing and service activation - Basic system configuration |
| Reporting and Monitoring | - Real-time monitoring tools - Historical reporting - Supervisor dashboards and analytics |
| Call Routing and Scripting | - Cisco Unified CCX Editor scripting basics - IVR design and call treatment - Call flows and triggers |
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