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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
| Analysis and Reporting | - Usability metrics (effectiveness, efficiency, satisfaction)
- Interpreting usability findings
- Defect reporting and UX reporting
|
| Usability in Software Development Lifecycle | - Integration of usability in requirements
- Usability considerations in design and implementation
|
| Fundamentals of Usability | - Human factors in software usage
- User experience (UX) principles
- Usability concepts and definitions
|
| Usability Evaluation Methods | - Heuristic evaluation
- Usability testing approaches (moderated/unmoderated)
- User observation and feedback methods
- Cognitive walkthrough
|
| Planning and Designing Usability Tests | - Test objectives and scope definition
- Test participants and user profiles
- Test scenarios and task design
|
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. You're asked to evaluate the direct interaction between ordinary users and the software product. Which kinds of evaluations would be suited for that?
A) Usability maturity assessment
B) Risk assessment
C) Usability evaluation
D) Accessibility evaluation
2. A "usability test participant" ...
A) ... is a representative user who solves typical tasks in a usability test.
B) ... is a person who observes a usability test.
C) ... helps to set up the system used for the usability test.
D) ... can be the organizer of a usability test.
3. A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?
A) The usability of the website is good - five minutes is a fair amount of time
B) That depends on the accessibility of the website
C) The usability of the website is bad - five minutes is way too long
D) That depends on the context of use as users may have different expectations
4. Which of the following is the best description for a usability test session?
A) A period of time in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers.
B) A black-box test technique in which test cases are designed to execute usability scenarios.
C) A test activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
D) A document specifying a sequence of actions for the execution of a usability test.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A |