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BlackBerry BCP-520 Exam Syllabus Topics:

SectionObjectives
Topic 1: BlackBerry Mobile Voice System (MVS) Architecture- MVS components and deployment models
  • 1. MVS Server architecture
    • 2. BlackBerry Enterprise integration
      - Telephony integration concepts
      • 1. VoIP and SIP fundamentals
        • 2. PBX integration
          Topic 2: Security and Policy Management- Authentication and encryption
          • 1. Secure communication channels
            • 2. Device authentication policies
              - Enterprise security integration
              • 1. BlackBerry UEM integration concepts
                • 2. Policy enforcement mechanisms
                  Topic 3: Call Processing and Routing- Inbound and outbound call flows
                  • 1. Dial plans and extensions
                    • 2. Call routing mechanisms
                      - Session management
                      • 1. Failover handling
                        • 2. Call setup and teardown
                          Topic 4: MVS Installation and Configuration- Configuration procedures
                          • 1. BlackBerry device configuration
                            • 2. MVS server setup
                              - Pre-installation requirements
                              • 1. Compatibility considerations
                                • 2. Network and server prerequisites
                                  Topic 5: Troubleshooting and Maintenance- Monitoring tools and logs
                                  • 1. Call trace debugging
                                    • 2. System logs analysis
                                      - Common issues resolution
                                      • 1. Connectivity issues
                                        • 2. Audio and call quality problems

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