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BCS-UX01 Exam Reference

Understanding functional and technical aspects of User Research

The following will be discussed in BCS-UX01 exam dumps:

  • Describe the kinds of data that should be collected during a site visit and report on appropriate data collection methods, such as AEIOU (activities, environments, interactions, objects and users) and Empathy Map
  • Recognise that requirements gathering and conceptual design should be truly inclusive
  • Discuss the strengths and weaknesses of opinion-based methods, like surveys and focus groups, and behaviour-based methods, like contextual inquiry
  • Recognise good and poor questions to ask in user interviews
  • Interpret the data from a site visit in ways that can be used to develop a shared knowledge of the context of use
  • State the key principles of contextual inquiry
  • Recall how user journey maps are constructed from affinity diagrams
  • Describe the kinds of data that should be collected during a site visit to users
  • State the components of the context of use
  • Explain the notion of affinity diagramming as a way to analyse the qualitative data from field visits
  • Identify the potential users of the system
  • State the difference between observation and interpretation
  • List discount usability research techniques that can be used to understand the context of use, such as diary studies
  • Choose the appropriate research method to understand the context of use.
  • Demonstrate the difference between opinion-based and behaviour based research methods
  • Define affinity programming
  • Articulate the steps in a suitable user research technique, such as contextual inquiry, ethnography or a site visit
  • Plan site visits to end users to understand the context of use

Understanding functional and technical aspects of Usability Evaluation

The following will be discussed in BCS-UX01 exam dumps:

  • Record observations from a usability study and explain how these observations can be analysed with an affinity diagram
  • Recognise that there are many different sets of usability principles.
  • Describe the different kinds of usability evaluation, such as moderated and unmoderated usability testing and remote and lab-based testing
  • Paraphrase why usability testing can use smaller samples than opinion-based research techniques like surveys
  • How to evaluate the usability of systems
  • State the different kinds of usability evaluation
  • Plan usability evaluations to test design hypotheses
  • Interpret the data from usability tests to distinguish high and low severity usability problems
  • List common pitfalls in usability testing (such as focusing on opinions at the expense of behaviours).
  • Demonstrate the steps required to run an in-person, “thinking aloud” usability test
  • Run a usability test
  • Appreciate that usability evaluation is not just about usability testing but can include methods such as heuristic evaluation and A/B testing
  • Choose between good and poor tasks for a usability test
  • Moderate a usability test
  • Record the data from usability evaluations
  • List Nielsen's Usability Heuristics
  • State the difference between observation and interpretation
  • Identify W3C's Web Content Accessibility Guidelines as an important standard in the field of web accessibility
  • Recall Nielsen's Usability Heuristics and have an awareness of other usability principles
  • State the difference between a usability inspection and a usability test

Understanding functional and technical aspects of Measuring Usability

The following will be discussed in BCS-UX01 exam dumps:

  • Articulate how usability can be specified in terms of effectiveness, efficiency and satisfaction.
  • Identify the strengths and weaknesses of multivariate testing as a method for choosing between design alternatives
  • An awareness of the ISO 9241-11 definition of usability.
  • Define usability
  • Explain the value of validated learning and why iterative design has value.
  • Recall that good and bad user experiences have an emotional reaction on users
  • Explain the value of iterative design
  • Illustrate the role design experiments play in validated learning
  • Illustrate how the definition of usability can be used to construct measures of usability
  • Demonstrate how to choose between good and poor design ideas by using behavioural data

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BCS UX01 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Interaction Design13%- Error handling and feedback mechanisms
- User interface components and controls
- Design consistency and standards
Topic 2: User Interface Prototyping10%- Iterative design cycles
- Prototyping types: low-fidelity vs high-fidelity
- Wireframing and prototyping tools
Topic 3: Illustrating the Context of Use10%- User journey mapping
- Personas and user profiles
- User goals, tasks and scenarios
Topic 4: Guiding Principles10%- Accessibility and inclusive design
- ISO 9241 standards
- User-centred design approach
Topic 5: User Research15%- Contextual inquiry and interviews
- Identifying user groups and characteristics
- Qualitative and quantitative research methods
Topic 6: Visual Design10%- Colour theory and contrast
- Visual communication principles
- Visual hierarchy, layout and typography
Topic 7: Measuring Usability10%- Usability definition: effectiveness, efficiency, satisfaction
- Benchmarking usability performance
- Usability metrics and KPIs
Topic 8: Usability Evaluation10%- Planning and conducting usability tests
- Analysing results and reporting findings
- Heuristic evaluation and inspection methods
Topic 9: Information Architecture12%- Navigation and labelling systems
- Structuring and organising content
- Card sorting and sitemaps

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