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BCS STEN Exam Syllabus Topics:

SectionObjectives
Topic 1: Communication and Interaction- Communication Fundamentals
  • 1. Defining the communication process
  • 2. Barriers to effective communication
- Listening and Response
  • 1. Active listening techniques
  • 2. Range of listening behaviours
Topic 2: Stakeholder Identification and Engagement- Stakeholder Analysis
  • 1. Stakeholder planning and monitoring
  • 2. Stakeholder prioritisation and management
- Types of Stakeholders
  • 1. Recognising stakeholder engagement needs
  • 2. Identifying internal and external stakeholders
Topic 3: Advanced Engagement Techniques- Expectations, Negotiation & Conflict
  • 1. Principled negotiation and conflict resolution (e.g., Thomas-Kilmann MODE)
  • 2. Managing stakeholder expectations
- Rapport and Problem Solving
  • 1. Building rapport with stakeholders
  • 2. Creative problem-solving techniques
Topic 4: Working with Groups and Facilitation- Facilitated Workshops
  • 1. Elicitation and visualisation techniques
  • 2. Roles and stages of facilitated workshops
- Group Dynamics
  • 1. Group formation (Tuckman & Jensen model)
  • 2. Working with stakeholder groups

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