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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /var/adm/messages
B) /cms/install/logdir/adminlog
C) /tmp/install.log
D) /cms/install/canfig.sog
E) /var/log/cms_nstall.log

2. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms svc menu, pkg_install option
B) Using CMS main menu, System Setup menu, Package management option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using cms adm menu:, pkg_install option

3. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Adjunct Routing
B) Call Classification
C) Variables in Vectors
D) Call Prompting

4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) External
B) Local
C) Adjunct
D) Integrated

5. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS records the call at the start of the call, and CMS records the call at the end.
B) BCMS holds data longer than CMS
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS will not collect data if the link to the CMS is down.

Solutions: