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Avaya Workforce Engagement Support Certified Sample Questions:

1. The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

A) Create roles
B) Create Organizations and groups
C) Manage entities withassignmentmanager
D) Create users

2. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) CTI adapter is not necessary for Integration Service
B) CTI adapter is required to receive call signalling and meta data from the
C) There is just one CTI adapter per system
D) There is just one CTI adapter per data source

3. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A) It allows application-level functionality configuration
B) It eliminates duplicate configuration if shares data
C) It is browser-based interface
D) User access is through the system Management desktop applications

4. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

A) Maintenance account
B) DMSA
C) Local account
D) MSA

5. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for System logging reports
B) It is required for Workforce Management (WFM) reports.
C) It is required for Forecasting and Scheduling Reports
D) It is required for Customer Feedback reports
E) It is required for Scorecards Reports

Solutions: