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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)

A) License activation requires Enterprise Manager access to the internet
B) The License Registration Key isgeneratedbefore the Enterprise Suite is installed
C) The License Registration Key is generated during installation
D) The License Reference number is generated when the customer order is placed

2. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for System logging reports
B) It is required for Workforce Management (WFM) reports.
C) It is required for Forecasting and Scheduling Reports
D) It is required for Customer Feedback reports
E) It is required for Scorecards Reports

3. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) CMS
B) Dialer
C) Quality
D) Phone

4. In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

A) Archive Web Service
B) Recorder Archiver Service
C) Archive Database
D) Content Server

5. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It recorded management information.
B) It showed CTI statistics.
C) It showed CTI metadata association.
D) It received CTI events.

Solutions: