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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)

A) Wcapwlistener.exe
B) ScreenCapture.exe
C) WCapW32.exe
D) ScreenRecorder.exe

2. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A) Capture Status
B) Configuration Checker
C) Status SummaryThresholds
D) Recorder Status Summary

3. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Attribute
B) Rule
C) Schedule
D) Condition

4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Interactions
B) Coaching
C) Wfm
D) eLearning

5. When running backups in Avaya Workforce Engagement, what must be used to execute this task?

A) Installation Account
B) Database Management Service Account
C) Maintenance Account
D) Management Service Account

Solutions: