Instant Download Avaya : 3301
Check Updated on: Jul 18, 2026
No. of Questions: 54 Questions & Answers with Exam Engine
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Reference: https://downloads.avaya.com/css/P8/documents/100142082
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The Avaya Aura Contact Center Maintenance and Troubleshooting certification path includes only one 3301 certification exam.
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Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance Procedures | 20% | - Routine system maintenance - Software updates and patches - Backup and restore operations |
| Troubleshooting Core Components | 30% | - Contact Center Manager Server (CCMS) - Communication Manager - Messaging and reporting services - Contact Center applications and services |
| Avaya Aura Contact Center Architecture | 15% | - System integration and dependencies - Core components overview |
| Troubleshooting Tools & Methodology | 15% | - Systematic troubleshooting approach - Diagnostic tools and log analysis |
| High Availability & Business Continuity | 20% | - Redundancy and failover mechanisms - Disaster recovery procedures |
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