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Avaya Aura Contact Centre Maintenance & Troubleshooting Exam : 3301 Exam
"Avaya Aura Contact Centre Maintenance & Troubleshooting Exam ", also known as 3301 exam, is a Avaya Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 54 Q&As to your 3301 Exam preparation. In the 3301 exam resources, you will cover every field and category in ACSS Certification helping to ready you for your successful Avaya Certification.
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Reference: https://downloads.avaya.com/css/P8/documents/100142082
What is the duration of the 3301 Exam
- Passing Score 70%
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
- Number of Questions: 60
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Avaya 3301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting Methodologies | - Log analysis and system monitoring - Fault isolation and diagnostic tools |
| Topic 2: Integration and Protocols | - CRM and external system integration - SIP and telephony integration |
| Topic 3: Maintenance and System Administration | - User and queue administration - Configuration management and backups |
| Topic 4: Avaya Aura Contact Center Architecture | - Core integration with Avaya Aura platform - System components and deployment models |
| Topic 5: Reporting and Performance Monitoring | - Contact center reporting tools - Performance metrics and KPIs |
| Topic 6: Call Flow and Routing | - Skill-based routing configuration - Contact routing logic and scripts |
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