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The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
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6209 Exam Reference
Reference: http://www.avaya-news.com/learning/docs/credentialnews/ACIS-ACSS_Credential%20Guide_8_27_12_V1.pdf?trk=profile_certification_title
Avaya 6209.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Validation & Troubleshooting | 15% | - Monitoring and logging
- Fault isolation and resolution
- Post-implementation verification
|
| Configuration | 30% | - CCT core configuration
- Agent desktop and user profiles
- Routing and skill management
- Multimedia channels (email, chat, web)
|
| Installation | 20% | - CCT server installation
- Multimedia components setup
- Database and platform configuration
|
| Integration & Connectivity | 15% | - Web services and APIs
- Third-party and CRM integration
- Avaya Aura Session Manager integration
|
| Implementation Preparation | 20% | - System requirements
- Licensing and security
- Pre-installation planning
- Architecture overview
|