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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which statement about user permissions is true?

A) When logged in as org user, only the information for the organization to which we belong can be seen and edited.
B) When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.
C) When logged in as admin user, only global information can be seen and edited.
D) When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.

2. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A) Standard Report
B) Call Center
C) ICR Monitor
D) ICR Manager

3. After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)

A) The specified VoIP gatekeeper or SIP gateway is incorrect
B) The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
C) One or more MPP system resources are overloaded
D) The Postgres service on the Experience Portal manager (EPM) is not running

4. Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?

A) The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running
B) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, Tomcat Service and Postgres database are running
C) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running
D) You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running

5. In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
B) On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
C) On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
D) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

Solutions: