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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
B) Make the answer status private, make the required changes, and republish it.
C) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
D) Add a conditional section within the answer with any access level.

2. How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

A) Console Roles
B) Views
C) Profiles
D) User groups

3. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Standard report with User Defined List variable
B) Standard report with Replacement Value variable
C) Custom report with Predefined List variable
D) Custom report with AdHoc Value variable

4. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A) Auto Filter
B) Bucket Filter
C) Rollups
D) Slicing
E) Applied Filter

5. What is the purpose of an SLA in Knowledge base?

A) to rank customers based on the number of answers posted in a forum based on the service level
B) to give permission to users to add questions in a forum based on the service level
C) to group and refine related answers based on the product and the service level
D) to provide access to theanswers based on the customer service level agreement matching the answers' access level

Solutions: