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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

A) Technology, process and service
B) Critical success factors (CSFs), key performance indicators (KPIs), activities
C) Strategic, tactical and operational
D) Return on investment (ROI), value on investment (VOI), quality

2. Which of the following is service transition planning and support NOT responsible for?

A) Detailed planning of the build and test of individual changes
B) Maintaining policies, standards and models for service transition activities and processes
C) Coordinating the efforts required to manage multiple simultaneous transitions
D) Prioritizing conflicts for service transition resources

3. What is the act of transforming resources and capabilities into valuable service better known as?

A) Resource management
B) Service management
C) Incident management
D) Service support

4. From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A) User
B) Supplier
C) Administrator
D) Customer

5. Which of the following BEST describes technical management?

A) A function responsibilities for facilities management and building control systems
B) A function that provides hardware repair services for technology involved in the delivery of service to customers
C) A function that includes providing technical expertise and overall management of the IT infrastructure
D) Senior managers responsibilities for all staff within the technical support function

Solutions: