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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. What are the two major processes in Problem Management?

A) Resource and Proactive
B) Technical and Service
C) Reactive and Technical
D) Proactive and Reactive

2. Which of the following is NOT a characteristic of a process?

A) It is measurable
B) Delivers specific results
C) A method of structuring an organization
D) Responds to specific events

3. Major Incidents require:

A) Less urgency
B) Separate procedures
C) Less documentation
D) Longer timescales

4. Which of the following statements is CORRECT?

A) Process owners and service owners are not required within the same organization
B) Process owners are more important to service management than service owners
C) Service owners are more important to service management than process owners
D) Service owners are as important to service management as process owners

5. Access Management is closely related to which other processes?

A) Information Security Management and Availability Management
B) Information Security Management only
C) Availability Management only
D) Information Security Management and 3rd line support

Solutions: