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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What does 'change enablement' PRIMARILY focus on?

A) Changes to products and services
B) Changes to service levels
C) Changes to organizational structure
D) Changes to skills and competencies

2. Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A) IT assets
B) changes
C) events
D) known errors

3. What is recommended by the guiding principle 'progress iteratively with feedback'?

A) The identification of all interested parts at the start of an improvement initiative
B) An improvement initiative that is broken into a number of manageable sections
C) A current state assessment that is carried out at the start of an improvement initiative
D) An assessment of how all the parts of an organization will affect an improvement initiative

4. Why should a service level agreement include bundles of metrics?

A) To reduce the number of metrics that need to be measured and reported
B) To help focus on business outcomes, rather than operational results
C) To ensure that all services are included in the service reports
D) To ensure that the service levels have been agreed with customers

5. Which statement about the 'service request management' practice is CORRECT?

A) Financial authorization is sometimes required for service requests
B) Service requests are fulfilled using simple workflows
C) Additional approval is sometimes needed for restoration of service
D) A new workflow is created for each type of request

Solutions: