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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Account and Contact Management | <8% | - Contact data maintenance
- Account groups and relationships
|
| Territory Management | <8% | - Territory determination rules
- Territory hierarchy setup
|
| Product and Pricing | 8%-12% | - Trigger pricing in sales documents
- Pricing components configuration
- Internal and external pricing determination
|
| User Management | 8%-12% | - User creation and maintenance
- Access control management
- Business roles and access rights
|
| Lead and Opportunity Management | 8%-12% | - Lead distribution and qualification
- Revenue scheduling and sales stages
- Opportunity creation and buying center
|
| Data Migration and Integration | >12% | - Data migration templates and workbench
- Troubleshooting migration issues
- Pre-packaged integration scenarios
|
| Implementation Basics and Fine Tuning | 8%-12% | - Tailoring standard settings
- Fine-tuning timeline and dependencies
- Configuration and administration tasks
|
| Workflow and Notifications | <8% | - Notification process setup
- Workflow conditions and actions
|
| Sales Planning and Forecasting | <8% | - Forecast creation and submission
- Sales target dimension setup
|
| Personalization and Extensibility | <8% | - Custom business objects
- Mashups and custom fields
|
| Visit Planning and Execution | <8% | - Visit surveys and follow-up tasks
- Activity planning and scheduling
|
| Reporting and Analytics | 8%-12% | - Interactive dashboards
- Custom report components
- Excel integration with reports
|
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. Which business partner type is created in a Business-to-Customer scenario in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
A) Contact person
B) Partner
C) Account
D) Individual customer
2. What information is available when a customer visit is conducted?
There are 2 correct answers to this question.
Response:
A) Account product lists
B) Last visit details and notes
C) Product availability check
D) Checklists
3. Which elements in a ticket are uniquely identified using a registered product?
There are 2 correct answers to this question.
Response:
A) Warranty
B) Contract
C) Service Entitlements
D) Service Level Agreements
4. Your customer wants their managers to track sales performance. How do you perform the sales target planning?
There are 2 correct answers to this question.
Response:
A) Maintain multiple curruncies in the sales target plan.
B) Create a sales target plan with unique key combination of sales unit and horizon.
C) Select the planning dimensions and master data.
D) Maintain multiple active versions of the sales target plan at the same time.
5. How can you give a business user access to a work center view?
There are 2 correct answers to this question.
Response:
A) Use business scoping to activate the work center containing the view
B) Assign the business user to the territory structure.
C) Create a business role that has access to the work center view and assign it to the business user.
D) Copy the access rights from a business user who already has access to the work center view
Solutions:
Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: A,C | Question # 4 Answer: B,C | Question # 5 Answer: A,D |