Exam Name: Salesforce Certified Platform Strategy Designer
Certification Provider: Salesforce
Corresponding Certification: Salesforce Strategy Designer
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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Value Design | - Challenge framing and problem definition
|
| Topic 2: Tools and Artifacts | - Salesforce platform capabilities
|
| Topic 3: Intangible Deliverables | - Communication and visioning
|
Salesforce Certified Platform Strategy Designer Sample Questions:
The strategy designer at Cloud Kicks has worked with the development team to create a cross cloud 360 prototype based on a concept to create a better customer experience and help drive revenue. What should the designer produce to get buy-in from the business stakeholders?
- A. Business metrics and ROI map
- B. Business case and roadmap
- C. Business user flow and journey map
Correct Answer: B 🗳️
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Cloud Kicks ' sales representatives are complaining that some Lightning web components developed as part of the partner onboarding process are slow to load and often unresponsive. What would be the best recommendation to the team to identify the challenges and remediate the issue?
- A. Create a case with Salesforce Support.
- B. Utilize the Lightning Usage App.
- C. Run the Salesforce Optimizer.
Correct Answer: B 🗳️
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At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product. How should the design team present this information knowing they would challenge a stakeholder ' s hypothesis?
- A. In a ' How Might We ' statement to encourage new ideas
- B. In an insights workshop with plenty of time for group discussion
- C. In a walking deck with video clips from research sessions
Correct Answer: B 🗳️
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A strategy designer is pitching a vision presentation to their customer ' s lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line. Which strategy should the designer employ to communicate the vision?
- A. Ask each team member to present a few slides to signal the presentation is the result of many people ' s ideas and consensus.
- B. Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive.
- C. Ask the customer to participate in the presentation or pitch the vision to their lead to signal buy-in and shared ownership of the project work.
Correct Answer: C 🗳️
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A strategy designer at Cloud Kicks is working on a strategic vision for a new movement tracking app that integrates with their footwear. Which approach should validate the market for this concept?
- A. Meet with developers to estimate the effort required to deliver the proposed experience.
- B. Recruit target users to test price points at which they would be willing to purchase the app.
- C. Gather a team to ideate and craft concepts that stretch the company ' s current capabilities
Correct Answer: B 🗳️
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