Exam Name: Salesforce Certified Business Analyst
Certification Provider: Salesforce
Corresponding Certification: Salesforce Business Analyst
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Instant Download Salesforce : BA-201
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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Analyze impact of changes on stakeholders - Map current and future business processes |
| Topic 2: User Story Development | 20% | - Break down epics into manageable user stories - Manage user story backlog and prioritization - Write clear and actionable user stories - Define acceptance criteria for user stories |
| Topic 3: Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Analyze current state and future state processes - Identify business needs, pain points, and objectives - Document business requirements and user stories |
| Topic 4: Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations - Build consensus on requirements and solutions |
| Topic 5: Requirements Management | 23% | - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Manage requirements traceability |
Salesforce Certified Business Analyst Sample Questions:
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?
- A. Document user stories and clarify business needs so IT can deliver results based on the requirements.
- B. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
- C. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
Correct Answer: C 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?
- A. Clean Direct, Concise, Cross Functional, Configurable
- B. Actionable., Concise, Testable, Solution-oriented, Defined
- C. Independent, Negotiable, Valuable, Estimable. Small, Testable
Correct Answer: C 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.
Which technique should the BA use to create a compelling demo?
- A. Functional - requirements, code/configuration, run as user
- B. Storytelling - hero, challenge, helper, victory
- C. STAR method - situation, task, action, result
Correct Answer: B 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud.
UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed.
What should the BA recommend to help the resolve a common obstacle?
- A. Document the current case assignment process.
- B. Migrate from case assignment riles to Omni-Channel.
- C. Minimize case escalations to reduce time to resolution.
Correct Answer: A 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
- A. As a customer, I want sales clerks to have access to item availability to help them find items.
- B. As a sales clerk, I want to see item availability and locations to help customers find items.
- C. As a general manager, I want sales clerks to have tablets so they can help customers find items.
Correct Answer: B 🗳️
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