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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
B) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
C) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
D) The billing system can query Salesforce every night to retrieve changes made to contacts.

2. An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?

A) Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
B) OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
C) Platform: Flaws, Visual Force, Lightning Components, and Apex
D) Industries CPQ: Opportunity, Quote, and Order Management

3. Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A) A high-level object map of the entities and fields used by the billing system
B) Project team roles and responsibilities
C) Technical connection details for the billing system
D) A decision on the tool or technology that will be used for migrating the data (ETL)
E) Understanding of the Energy and Utilities customer data model

4. An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers

A) Configure Integration Procedure to fetch the data from the third-party system using available APIs.
B) Modify the standard Move Out process to invoke the Integration Procedure and present the result to the user,
C) Configure integration with Customer Information System.
D) Create a new Move Out process to invoke the Integration Procedure and present the result to the user.
E) Configure integration with Meter Data Management System

5. Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A) Digital first and work-from anywhere in real time
B) Removing the complexity from the business
C) Customer expectations and values
D) Capitalization of the cloud
E) Regulatory and technology changes

Solutions: