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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. ABC Cloud is considering implementing Communications Cloud and Industries Order Management (OM) to integrate with its new network provisioning platform. The network provisioning system orchestrates activation with low-level network elements and transmits different milestones to different upstream systems including Communications Cloud. Industries OM should react on certain milestones and progress its order to the next stages.
What should a Consultant consider when designing orchestration flows for these requirements?

A) Configure an integration procedure to process each milestone and change the order status according to the milestone value. Let the integration procedure change the order status, this in turn will trigger out-of-the-box implementation that progresses the orchestration plan to the next stage.
B) Configure a Push Event for each milestone from the network provisioning platform; this will allow a Sales representative to monitor order progress in the orchestration plan.
C) Advise the intermediate layer to filter out only Industries OM relevant milestones to be forwarded to Communications Cloud. Implement a Push Event for each milestone to progress the order in the orchestration flow.
D) Configure a Push Event for Industries OM relevant milestones. Irrelevant milestones will not trigger the orchestration plan to progress so it will not count against governor limits.

2. Which statement is correct about Consumer Goods- Einstein Visit Recommendations?

A) Visit Recommendations automatically take into consideration already created visits for the store
B) Visit Recommendations rules consider the store operating hours
C) Visit Recommendations can be created using the Next Best Action Strategy
D) Visit Recommendations are automatically generated by recent case activities

3. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. As part of Internet order fulfillment, UC warehouse agents will use Salesforce to enter a router's barcode and enter the shipping tracking number for the router.
How should a Communications Cloud Consultant solve this requirement?

A) Configure a Manual Task Orchestration Item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
B) Configure an Autotask Orchestration Item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
C) Configure a Manual Task Orchestration Item that will launch a Flow to enter the router's barcode number and shipping tracking number
D) Configure a Push Event Orchestration Item that will receive the router's barcode number and shipping tracking number

4. Universal Containers sells B2B products, including service plans (Basic, Standard, Premium), that customers can modify during a MACD order. The commercial product representing these service offerings is a single product with an attribute used to model the three service plans. There is a requirement to identify the existing plan during the orchestration plan.
What option should a Consultant recommend to identify the existing plan?

A) The commercial product should store both the existing and new values of the service plan in the Change order.
B) Custom objects can be created to capture the specific use case requirements.
C) Order management can retrieve the value from the Inventory Items object.
D) Order Management can make a callout to retrieve the latest service plan from the downstream system.

5. Which methodology does Salesforce Maps offer to facilitate the addition of geocoordinates for each retail store location by an admin?

A) Under geolocation in setting, enable the 'automate geocoordinate mapping to retail store' option.
B) Create a new map layer containing the desired retail store locations and execute the 'add geocodes' mass action.
C) Click on the individual retail store marker and copy/paste the coordinates from the tooltip to the corresponding retail store longitude and latitude fields.
D) Set up a batch job through Salesforce Maps automation to read an address field and add geocoordinates to selected fields,

Solutions: