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WGU Information Technology Management QGC1 Sample Questions:

1. Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?

A) Cross-selling
B) Call scripting
C) Campaign management
D) Contact management

2. Why is collaboration between the chief information officer (CIO) and the chief marketing officer (CMO) essential in digital strategy?

A) To coordinate strategic efforts across the organization
B) To give the marketing team control over IT operations
C) To prevent overlap between IT and marketing functions
D) To reduce the role of marketing in technology decisions

3. What is the function of the Internet Protocol (IP) in the Transmission Control Protocol (TCP)/Internet Protocol (IP) stack?

A) To ensure data packets are delivered in order
B) To encrypt data for secure transmission
C) To direct data packets between devices
D) To provide a user interface for network applications

4. What is the bullwhip effect?

A) The process of stockpiling excess inventory due to incorrect product demand communication between the supplier and its partners
B) A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things
C) The process by which products in a network increase in value to users as the number of users increases
D) The optimization resulting from high visibility of all areas up and down the supply chain

5. Which process supports effective online transaction processing (OLTP) systems?

A) Real-time data processing
B) Strategic budgetary planning
C) Batch file transfers
D) Manual data entry

Solutions: