Exam Name: WGU Information Technology Management QGC1
Certification Provider: WGU
Corresponding Certification: Courses and Certificates
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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Risk Management | - Risk Management and Cybersecurity |
| Information Systems Management | - Hardware, Software, and Networking - Map Applications and Information Systems Value - Information Systems Acquisition and Development |
| Ethics and Strategy | - Ethics in Technology - Bias and Legal Concerns - Emerging Technologies |
WGU Information Technology Management QGC1 Sample Questions:
Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?
- A. Cross-selling
- B. Call scripting
- C. Campaign management
- D. Contact management
Correct Answer: D 🗳️
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Why is collaboration between the chief information officer (CIO) and the chief marketing officer (CMO) essential in digital strategy?
- A. To coordinate strategic efforts across the organization
- B. To give the marketing team control over IT operations
- C. To prevent overlap between IT and marketing functions
- D. To reduce the role of marketing in technology decisions
Correct Answer: A 🗳️
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What is the function of the Internet Protocol (IP) in the Transmission Control Protocol (TCP)/Internet Protocol (IP) stack?
- A. To ensure data packets are delivered in order
- B. To encrypt data for secure transmission
- C. To direct data packets between devices
- D. To provide a user interface for network applications
Correct Answer: C 🗳️
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What is the bullwhip effect?
- A. The process of stockpiling excess inventory due to incorrect product demand communication between the supplier and its partners
- B. A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things
- C. The process by which products in a network increase in value to users as the number of users increases
- D. The optimization resulting from high visibility of all areas up and down the supply chain
Correct Answer: A 🗳️
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Which process supports effective online transaction processing (OLTP) systems?
- A. Real-time data processing
- B. Strategic budgetary planning
- C. Batch file transfers
- D. Manual data entry
Correct Answer: A 🗳️
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