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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.
What should Anastasia do next?

A) Provide additional learning and host a Slack day.
B) Instruct Sales managers to use more @channel's and @here's in their announcements.
C) Identify the most active members and ask them to post more in public channels.
D) Ask the Sales team to react with :eyes: when they have read a message.

2. Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These
"Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.
How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?

A) Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.
B) Promote the "Ambassadors" to Workspace Owners in Slack.
C) Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.
D) Promote the "Ambassadors" to Workspace Admins in Slack.

3. You're an Org Primary Owner on your company's Slack Enterprise Grid. You have six workspaces, each representing one line of business. Your company's Chief Information Officer (CIO) is keen on keeping all members of the organization informed about new Slack features on an ongoing basis.
How can you ensure all members are receiving ongoing enablement on new Slack features?
(Select the best answer.)

A) Leverage an org-wide channel to announce new Slack features on a recurring basis, and bookmark useful links and learning material in channel.
B) Pin messages related to new Slack features in a dedicated multi-workspace channel on a recurring basis.
C) Direct members to a #help-slack channel to ask questions about new Slack features and receive feedback from your Slack Champions.
D) Advise Workspace Admins to direct all members to Slack's website to review new features.

4. Your company is on the Slack Enterprise Grid plan.
The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.
What should the marketing team do to request access for these consultants?
(Select the best answer.)

A) @mention their Workspace Admin in the appropriate #proj channel to request guest access.
B) Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.
C) Direct message (DM) an Org Owner requesting that their consultants be added as guests.
D) Invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.

5. You're the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.
How should you delegate responsibilities appropriately?

A) Delegate an Org Admin from each business unit to handle everyday tasks, such as member requests.
B) Delegate a Workspace Admin from each business unit to handle everyday tasks, such as member requests.
C) Delegate an Org Owner from each business to handle everyday tasks, such as member requests.
D) Create a multi-workspace channel for selected members to manage all admin requests for the organization.

Solutions: