How to book the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Subject to availability, appointments can be made in advance or on the actual test day. To register and to sign up for the CIS-SM exam test, please visit WebAssessor. For this test, online proctoring is available. Every applicant must register for the exam through the ServiceNow Webassessor website using a voucher obtained by completing the implementation training prerequisite for Service Mapping (SM). Voucher codes are non-transferable and only allow the applicant to sit for the Certified Implementation Specialist Service Mapping Test.

Each test taker has the option of taking the exam at an Accredited Testing Center or as an online-proctored test during the registration process. The Certified Implementation Specialist exam is carried out in both testing venues via a clear, friendly user interface tailored for ServiceNow tests. The testing network for Kryterion is worldwide and all locations provide a secure, comfortable testing environment. At a specific date and time, candidates register for the exam, so there is no waiting and a seat in the testing center is reserved. As an online-proctored exam, each candidate can also choose to take the examination. This testing environment allows an applicant if certain conditions are met, to take the test on his or her method.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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Exam Blueprint Preparation guide

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Who should take the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

ServiceNow clients, associates, personnel, and those interested in becoming a ServiceNow SM Certified Implementation Specialist have access to the ServiceNow Certified Implementation Specialist Service Mapping (SM) test. The Financials Implementation Service Mapping exam is designed for professional consultants and those who execute SM from ideation to demand, project, resource, and time monitoring.

What is the duration, language, and format of the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

• Passing score: 70%

• Examination platform: Online proctored or on-site

• Language of Exam: English

• Number of questions: 60

• Multiple Select (select all that apply) There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.

• Duration of Exam: 130 minutes

• Format: Multiple Choice (single answer) There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.

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